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2224 S. Kinnickinnic ave
milwaukee, wi 53207


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Potawatami Wardrobe Manager Job Opening

Sparrow Collective

Potawatami Casino is seeking a wardrobe manager. Below is a detailed job description.  Interested candidates can send their resume to Amanda Hopkins, at

Potawatomi Bingo Casino, located in downtown Milwaukee, WI, is the Midwest’s number one entertainment destination. It is one of two casinos owned and operated by the Forest County Potawatomi Community.

With nearly 100 table games, nearly 3,000 slot machines, a 1,440-seat Bingo Hall, Poker Room and Off-Track Betting Room, the Casino offers thrilling action 24/7. The Casino also has a 500-seat theater, six unique restaurants and 42,000 square feet of banquet space. Plus, an 18-story hotel is set to open in late summer of 2014.
Under the supervision of the Director of Materials Management, responsible for providing wardrobe services for a large casino and hotel property for nearly three thousand (3000) employees. The property offers gaming, food and beverage venues, a theatre and an eighteen (18)-story hotel with over three hundred fifty (350) rooms. The incumbent will oversee a centralized wardrobe department to ensure uniforms are appealing, laundered, inventoried, and maintained at the best possible prices for these properties. This position is responsible to lead the department of approximately sixteen team members. The wardrobe operation is open seven days a week, including evenings and holidays. In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service. 

Principal Duties and Responsibilities (*Essential Functions)

1. *Oversee centralized wardrobe operation for casino and hotel employees including managing vendor contracts, ensuring equipment is in working order, and departmental records are maintained according to company standards. 
2. *Carry out management responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
3. *Assist casino management in developing and maintaining uniform guidelines and departmental uniform specifications. Maintain a specification manual containing pictures and written detail of department uniform standards.
4. *Inventory uniforms and ensure appropriate levels are maintained; issue, return and repair uniforms.
5. *Establish and maintain procedures to eliminate excess and used inventory. 
6. *Maintain accurate records and reporting systems; compile departmental statistical data for reporting purposes.
7. *Work within budgetary constraints to be the most cost effective and efficient, while staying within company standards.
8. *Manage the vendor relationships to ensure smooth processes, performance goals and high customer satisfaction is achieved.
9. Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
10. Other duties as assigned.
1. Bachelor’s degree in business or retail management and four (4) years of wardrobe/uniform/garment operations experience; preferably in casino operations. If no bachelor’s degree, six (6) years of wardrobe/uniform/garment operations experience is required. 
2. Three years or more supervisory experience is required.
3. Strong influencing and relationship-management skills; ability to interact with stakeholders at all levels and understand the interests of multiple stakeholders and how those interests relate to Potawatomi Bingo Casino (PBC) and its goals. 
4. Knowledge of sewing machine operations and basic alteration functions. 
5. Must be able to work flexible hours, including weekends. 
6. Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel and Power Point. GIMS Invotech uniform system software experience, preferred.
7. Ability to respond to inquiries or complaints from employees, managers and vendors. 
8. Ability to meet deadlines, possess integrity and discretion in handling confidential information.
9. Must have ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
10. Ability to add, subtract, multiply and divide units of measure using whole number, common fractions and decimals.
11. While performing the duties of this job, the Employee is regularly required to sit, stand, walk, talk or hear. The employee must be able to operate a personal computer. The Employee is required to use hands to finger, handle or feel objects, tools or controls; climb or balance; and stoop, kneel, crouch or crawl; reach with hands and arms. Regularly lift and/or move up to twenty-five (25) pounds and must occasionally lift and or move up to fifty (50) pounds with assistance.
12. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Working Conditions

The noise level is usually moderate. When on the casino floor, the noise levels increases and is not smoke free.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.